Michelle Oo

Michelle Oo ∷ Solutions Specialist Director ∷ Kaseya

Michelle Oo

Solutions Specialist Director ∷ Kaseya

Michelle Oo, as Solutions Specialist Director, drives sales and market strategy for Kaseya BMS/Vorex since 2016. Today, she leads a specialized technical sales team, focused on growing product presence and promoting adoption of BMS/Vorex into the Kaseya IT Complete user base.

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Nov 17 @ 12:15 PM ∷ Technical ∷ Breakout Room B

Sup up Your Service Desk by Streamlining Your Technicians’ Workflow

Michelle Oo ∷ Solutions Specialist Director ∷ Kaseya

A service desk is the frontline for support and the heart of a streamlined and productive IT operation. Handling service desk in isolation can impact your productivity and profitability.

This session will discuss the following topics to help streamline your technicians' workflow to meet the growing demands of users:

  • Streamlined ticketing, billing, and more all-in-one tool
  • Modern and lightweight user interface
  • Workflow integrations between leading IT Glue, VSA, ID Agent, Graphus, Compliance Manager and more